Manager - Academic Services

The Manager of Academic Services oversees the strategic leadership, operations, and continuous enhancement of campus academic support throughout the entire student lifecycle. This role manages admissions, student records, scheduling, graduation verification, and related administrative functions while partnering with central departments, faculty, and academic leadership to maintain regulatory compliance and deliver seamless student-centric services.

• Formulate and execute the Academic Services operational strategy aligned with HCT's institutional and student experience goals. • Drive continuous process improvements, standardization, and digitalization across academic operations. • Analyze operational, academic, and student data to identify trends, mitigate risks, and guide strategic management decisions. • Establish and oversee governance frameworks, quality benchmarks, and policies for academic service delivery. • Direct comprehensive campus academic administration, including enrollment, registration, timetabling, examinations, and graduation processing. • Guarantee the confidentiality, accuracy, and compliance of official student records, documentation, and transcripts. • Supervise departmental resource allocation, workflow planning, and operational performance against defined KPIs.

• At least 7 years of relevant professional experience within academic operations, student services, or higher education administration. • Demonstrated track record in leading teams and managing core academic processes. • Practical expertise utilizing student information systems (such as Banner) and managing complex student records. • Strong problem-solving abilities with proven experience handling complex student cases and collaborating with varied institutional stakeholders. • Full professional English proficiency and advanced computer literacy.

Bachelor's degree in Business Administration, Education, Academic Administration, or a related field (required); Master's degree in a relevant discipline is preferred.