Learning & Development Specialist

The Learning & Development Specialist is responsible for delivering training solutions across Al Futtaim Retail stores and at the regional level, ensuring alignment with the Learning Service Level Agreement (SLA). The role blends strategic planning with operational execution, supporting mandatory and compliance training, behavioural development, and regional learning initiatives.

• Translate business and training needs into annual and monthly learning plans aligned with regional priorities and SLA commitments. • Coordinate end‑to‑end delivery of learning solutions (classroom, virtual, blended, self‑learning) and maintain facilitator and buddy pools. • Drive learning engagement through campaigns, communication, and social learning initiatives. • Monitor delivery, completion, and certification, producing monthly dashboards and ensuring compliance. • Act as a learning consultant for line managers, HRBPs, SMEs, and regional L&D, supporting development cycles and IDPs. • Contribute to regional and retail learning initiatives, sharing best practices and insights.

• Strong organisational and planning skills, managing multiple tasks and priorities. • Proficiency in digital tools and learning management systems (LMS) for tracking and coordinating learning activities. • Excellent communication skills, building positive relationships with managers, HR, facilitators, and colleagues. • Adaptability to a fast‑paced retail environment, maintaining flexibility and positivity amid shifting priorities.

• Diploma, Higher Diploma, or equivalent vocational qualification in Human Resources, Learning & Development, Business, or a related field. • 1‑3 years of experience in Learning & Development, HR, or a people support role, preferably within a retail or operational environment. • Proficiency with LMS and digital tools for learning delivery and coordination. • Strong organisational, planning, and follow‑up skills, with experience managing timelines, learning calendars, and stakeholder coordination.