Head of Digital

The Head of Digital will lead all digital operations across the MENA region, driving sales and profit targets while delivering a market‑leading customer experience. The role encompasses strategy, technology, commercial planning, and vendor management for digital channels such as the Retail App, eCommerce sites, marketplace partnerships, and omnichannel initiatives across UAE, Oman, Bahrain, Qatar, Kuwait, KSA, and Egypt.

• Develop and execute the Retail Digital strategy and roadmap. • Expand brand presence and drive profitable growth. • Lead digital platform management, merchandising, and localisation. • Oversee omnichannel initiatives (Click & Collect, Ship from Store, Endless Aisle). • Manage budgets, KPIs, and financial performance. • Build and coach a regional digital team. • Ensure compliance with legal, security, and corporate governance standards.

• Proven track record in end‑to‑end digital operations. • Strong knowledge of eCommerce platforms, mobile apps, marketplaces, and integrations. • Excellent stakeholder management and communication skills. • Ability to deliver financial budgets and KPIs. • Leadership and people management experience across multiple markets. • Proficiency in analytics, MS Office, ERP, and digital tools. • Strong commercial and financial acumen.

• Bachelor’s degree in Business, Marketing, Digital Commerce, Retail Management, Technology, or equivalent. • 10+ years of experience in Digital Commerce, Omnichannel Retail, eCommerce, Digital Transformation, or related fields. • Demonstrated P&L accountability and ownership. • Experience leading regional or multi‑country digital operations.