Head Housekeeping Trainer

Every spotless home our customers walk into starts with a professional who is trained to take pride in their craft. At Justlife, we have built a network of over 6,000 service professionals across more than 10 cities in the GCC, offering them a better life and a real career. In this role, you will lead the training that makes both of these promises a reality. This is a systems-focused position, not a supervisory one. You will own the housekeeping training and quality standards across thousands of professionals, designing learning pathways, coaching in the field, and leveraging data to enhance the customer experience. Your primary metric will be the category NPS, ensuring every professional you develop contributes to higher customer satisfaction.

• Drive category NPS and customer experience by elevating the quality and consistency of housekeeping training • Lead and develop a team of 8–10 Housekeeping Trainers, setting clear goals, providing coaching, and tracking performance • Design and continuously improve training across housekeeping skills, customer service, hygiene, and safety • Conduct quality checks and on‑site coaching to maintain standards across all professionals • Translate training data and customer feedback into measurable improvements in service quality and NPS • Standardize training delivery, documentation, and reporting across the network • Partner with Quality, Operations, Customer Experience, and Business Development to close skill gaps

• Demonstrated measurable improvement in a training or service‑quality outcome across hundreds of people • Ability to link a training change to a customer‑satisfaction result and explain the causal chain • Minimum 5+ years in housekeeping/hospitality training or a related leadership role (results matter more than years) • Strong coaching and communication skills in English; proficiency in Hindi, Nepali, or Tagalog is a real advantage • Data‑driven mindset: read data, identify gaps, and act • Calm and organized in a fast‑paced, high‑growth environment